Frequently Asked Questions
Everything you need to know about your Sassy Woof experience.
How long will it take for my order to ship?
Most orders are processed and shipped within 1-3 business days. During peak holiday seasons or major sales, please allow up to 5 business days for your order to be dispatched.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that custom or personalized products are final sale and cannot be returned.
How do I determine the correct size for my pet?
Detailed size charts are available on every product page. We recommend measuring your pet's neck and chest girth carefully, ensuring a 'two-finger' gap for comfort, before placing your order.
Do you ship internationally?
Yes, Sassy Woof ships to most countries worldwide! Shipping rates and estimated delivery times are calculated at checkout based on your specific location.
Are your products durable for active dogs?
Absolutely. Our harnesses and leashes are made with high-quality, reinforced materials and heavy-duty hardware designed to withstand daily walks and adventurous play.
How should I clean my Sassy Woof accessories?
We recommend hand washing your accessories in cold water with mild soap and laying them flat to air dry to maintain the vibrancy of the colors and the integrity of the fabric.